FAQs
About iOgrapher
What is iOgrapher and why do I need it?
At iOgrapher, we create accessories for your mobile device to help you make better videos with your mobile device.
Our specialty is the iOgrapher case, which is the foundation for all the products we sell. Our case allows you to attach the filmmaking accessories you need, such as microphones, tripods, and lenses, and helps to stabilize your video.
Where is the iOgrapher made?
All iOgrapher cases are made in the USA! Chino, California to be exact. The accessories we sell are made in the US and other parts of the world.
Where can I buy an iOgrapher?
The iOgrapher is available on this website, B&H Photo, Adorama, and Amazon.com in the USA. We also have resellers and distributors all over the world. Please click here to see our Where to Buy page for international distributors
Do you have an affiliate program?
Yes, we do! Join our program to earn money for referring iOgrapher. Click here to sign up!
Order Information
Do you offer educational discounts, purchase orders, or tax-exempt options?
Yes, we love education and support schools! Email us at loren@iographer.com for discount code or to send a PO, or if you have a tax-exempt order.
How do I return and/or exchange?
Please click here to see our Returns and Exchanges page.
Shipping Information
Where do you ship?
We ship worldwide from California. We also have distributors around the world, please click here to see our distributors.
What courier do you use?
We offer USPS and UPS for all Domestic orders. We offer USPS, UPS and DHL for International Orders, however, we do suggest UPS because of reliability.
When will my order arrive?
U.S. orders are dispatched from Ontario, California. Delivery time is dependent upon the shipping method selected at checkout. We offer a shipping cost estimator at the checkout page.
The cutoff time for orders is 11:00 am PST.
Bundles will take an additional 24hrs to assemble before being shipped
Check out shipping info here.
Will I get a tracking number?
A tracking number will be sent to you via email once your order is placed. If you do not receive one, please email support@iographer.com.
Will I have to pay additional taxes or duties?
You will be liable for all import duties, customs, and taxes. Please note iOgrapher does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to.
We cannot provide cost estimates for these charges because they will vary from country to country. Please contact your local customs office to find out more information if you are unsure.
Product Support
Which iOgrapher case do I need?
See our iPad guide here to figure out which iPad model you have and which iOgrapher case fits.
Do you have a case for the iPad Pro 12.9 or 11?
Yes its the Multi Pro case https://www.iographer.com/products/iographer-multi-pro-case-for-ipad-pro-12-9-pro-11-air-4th-gen
How do you attach a tripod to the iOgrapher case?
There is a 1/4 20 screw mount located at the bottom of each iOgrapher case. This will allow you to attach your iOgrapher to any standard tripod or monopod!
Why doesn't my microphone work?
In order to be compatible with your iOS devices, such as your iPhone or iPad, most microphones require a special adapter to make it compatible. See our guide here to know which cable you need.
Why is there vignetting on my photos! Is something wrong?
No, nothing is wrong! You will get a little bit of vignetting every so often since you're really stretching the focal length of your fixed iPhone lens. The good news is the vignetting can be cropped out in any photo-editing app, or simply zooming in a bit.
Can I use a screen protector with my iOgrapher case?
No. The iOgrapher only fits the iPad itself. Using a screen protector will make the fit too tight.
Contact Us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form.